Just as if you bought a professional sports ticket like going to the NY mets or NY yankees refund policies state they are only issued if the event is cancelled. No refund if you simply cannot attend the event due to changes. Promtime is the only site that will give you a refund if you contracted Covid19 with proof with a positive test result. But the good news is you are allowed to give your ticket to your peers. The after prom event tickets are transferable. Feel free to call us at 718-216-6677. Our goal is to give you the best experience and make you happy. Happiness above money.